FAQs

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Frelanz is an online marketplace for Indian freelancers, where you can hire a freelancer online and offline. Work can be done at an affordable price.

A person who works as a writer, designer, performer, or selling work or services by the hour, day, job, etc., rather than working on a regular salary basis for one employer.

A person who pays to acquire a project or service in return for some form of business.

Freelancer

For registration you need to sign up with your email and fill the account details of what is required.

After registering on our website, go on to post a service and then you will get verified by our team for your service to go live.

We have put a different list of categories as per your skills. You can add based on those skills. If you don’t find what you’re looking for, do contact us.

You can add many listings as per the credit being given to you based on the skills you wish to work.

We do have a pricing plan for everyone, you can check our pricing page for more info.

Freelancers get paid after the service is completed and agreed by the clients.

Freelancers are hereby to follow the ethical practice and if found, legal action will be taken against the freelancer. We don’t endorse illegal activities, we always verify your service/job before it goes live.

You can get  recommended if there is more sales and positive feedback of your service from the clients.

If an employer is interested by looking at your profile, by giving proper details and the project you did.

We have an inbuilt chat system where you can interact with the employer when he makes any request.

The price is set by the freelancer. We recommend setting the price as per your experience.

We have an escrow payment when the freelancer completes the work and the employer is satisfied, then the employer can transfer the payment and where you can raise your invoice to us.

When ordering a service the payment has to be paid in advance and is secured with us. Once the work is complete and satisfied by the employer, the payment will be made to the freelancer.

Employer

Sign up with us to register as an employer or a company, fill the account details of what is required.

Search and discover many freelancers. We have a dedicated search filter where you can find a specified freelancer to do your task.

We have an inbuilt messaging system where you can communicate with the freelancer.

Our freelancers are being verified before onboarding  the job. Once they are verified you do not need  to worry.

  •  Employers are suggested to communicate with the freelancer within 24-48 hours before working.

  • If the freelancers don’t show up on the given date, we recommend scheduling the task or refund will be made.

If the freelancer doesn’t finish the work on time it might be that the freelancer is still  working on your project. We suggest  communicating with the freelancer frequently.

If you are not satisfied with the work or service, you can request the freelancer to do some changes which are included within the service package.

We have an escrow payment where your money is secure with us. When the work is completed and satisfied, the employer can make a request to the company to transfer the funds to the freelancer.

We always verify our freelancers before onboarding. If there are any changes with the freelancer, notice will be given before hand or else it will be terminated.

You can post a job and the description of the job you would like the freelancer to be working on and you can make an offer price where the freelancers can contact you.

Payment

We accept credit/debit Mastercard,VISA,Net Banking,UPI wallet.

We strongly recommend using online payment methods for security for both online and offline freelancers.

When the employer is satisfied with the project. The payment will be transferred to the freelancer within 5 days.

Escrow works by placing money in the control of an independent and licensed third party in order to protect both the employer and the freelancer in a transaction. When the employer and the freelancer verify the transaction has been completed per terms set, the money is released.

Account

You can register both but the package will change.

You cannot sign in to your account because maybe you have not completely filled the account details properly.

Go to your Account settings > Delete account

Changes & Cancellations

The employer/client can make a request to a freelancer within 24-48 hr before assigning any task.

You can edit your offer price at any time you like by going to Manage Service/Job > Posted a Service/Job > Edit Job/Service.

You can cancel your order within 24-48 hours before the work gets started. To avoid cancellation fee notice should be given within 24-48 hours otherwise it will be charged as per the work done.

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